LMD does business on the web. I am very grateful for all the support I have received through the years. I recognized that some are very excited to be able to purchase products from my site. But I need to protect LMD. We respect to our Law Enforcement, LMD will not sell to minors.
Liong Mah Design Production Knives-Non CRKT
I strive to make available the best products I can. And I am constantly trying to make them better. I do recognize that I am not perfect and stuff happens. Here at LMD, I spend countless hours on each design. And work with manufacturers, machine shops to be able to offer these products. Everything that I ship out has been inspected and pass my quality control and the quality controls of the factory. All of my products have a lot hand work into them. There will be differences between each one. I want you to enjoy my products from the moment you received them to when ever you decide to trade, sell or pass it along to your children, but there is only so much that I can cover under our warranty.
If you find that one of my knives is not working correctly please contact me by sending an email describing the issue. Send emails to: firstname.lastname@example.org . I will request you ship it back immediately. If you hold on to the product, carry it, take it apart-you have voided the Warranty
Once we have authorized you to return your product to me. Please make sure that the product is protected whether that is in a padded case, bubble wrap.
Please include a note with your name, address, phone number, email address where we can reach you to address what the issues are.
If you are returning the product-there will be a 10% restocking fee.
The minimum cost for a non warrantied related repair is $100 plus shipping unless determined otherwise. Please note that all payment on repairs, parts and shipping must be made before any product leaves the maker's shop.
I will use USPS Priority Mail with tracking for my shipping. Unless you request another shipping service. There will be a difference in price.
LMD cannot be responsible for items lost or stolen in transit for warranty service. If you need warranty service, a small payment is usually required by the custom maker and also to send the product back to you with insurance. This will be assessed by the custom maker.
We cannot be responsible for items that are shipped internationally. We will use USPS for the shipment of these packages.
Policies: Buying, Warranty, Returns and Shipping